What happens if you miss a ferry

Contact our fantastic customer service team with any queries or concerns and they'll be happy to help. Preparing for your trip. Prepare for your trip. Below you will find all the useful information you need to prepare for your DFDS ferry crossing. Luggage Allowance Foot passengers must be able to carry their own luggage and are responsible for getting it from the terminal building to the ship and vice versa.

Lost Property All personal belongings found on our ships or in the ports are sent to our shore based lost property offices for collection. Property recovered on board is held for 3 months before being donated to charity.

Mobile Phones While close to land, your mobile phone will connect to your normal network if available. Passport Identification You must comply with all ID, passport, visa, immigration and health formalities, which apply to your carriage or during the period of any other service rendered to you by us. Check-In The relevant port check-in times for your departure can be found on your confirmation email in local time.

Disrupted Sailings We make every effort to ensure the accuracy of our literature and website. Missed Sailings All tickets are sold on a reservation basis and you must travel at your specified time and date. Medical Facilities All DFDS vessels are equipped with medical facilities and have a first aid team of designated personnel.

Smoking Onboard Smoking, which includes e-cigarettes, is not permitted in passenger cabins and public areas, including corridors, halls, staircases and arcades. Driving Abroad There's more to driving in Europe than just remembering to keep to the right.

For more information read our Driving Tips. Priority Boarding Priority boarding and disembarkation is available for cars only less than 2. Which ferry companies do you deal with? Why can't I see certain prices? Why should I buy a freight ticket? Will I have to pay for additional charges at the port? How does weight affect my booking?

How far in advance can I book a ferry? What are the charges for booking 'No Shows' and Late Cancellations?

What is an Open Ticket? Are there any specific requirements for booking a ferry to the Channel Islands? Can I book a bicycle, motorbike or passenger car on a freight ferry? Can I book a car on a ferry to Cyprus Limassol? Can I book a car on a ferry to Sweden or Norway? Can I book an unaccompanied caravan? Can I carry Loose package? Do I need to make a booking or can I just turn up?

Do you need my driver's name? How do I book animals? How do I book refrigerated vehicles? How do I get confirmation of my booking? How do I make a booking?

Should I open an account? What are your opening times? What do I do if I don't receive my booking email? What if my booking email says "Standby"?

What is a Flexi Ticket? When will I get my booking reference? Will the driver get a single cabin? At Port Top questions: How long before the sailing do I need to be at the port? What if I am running late? Can I stay in my vehicle when using Eurotunnel? How do I board a Eurotunnel truck shuttle safely? How do I check in at port? How does a ferry journey affect my driver hours? How long is my ticket valid for? What do I need with me to travel? What happens if I fail to notify you, and do not show for my booking?

Customers making reservations by telephone will be told their reservation numbers by our reservation clerks. Customers may also obtain copies of their reservation confirmations at any of our ferry terminals or Reservation Offices upon presentation of proper identification. A new reservation confirmation with the same reservation number will be issued for any change made to a reservation. In the event a reservation is neither cancelled with at least 14 days advance notice or with at least 24 hours advance notice for commercial vehicle over 20 feet , nor changed with at least one hour advance notice, nor used as reserved, no refund shall be issued for the reservation.

In these circumstances, the reservation shall be valid only for standby travel on the date for which the trip was scheduled. At our discretion, the reservation may instead be valid only for standby travel on the following day. In either case, the vehicle shall have no priority over other standby vehicles. There is no specific date yet set to open booking for However, it is very likely to be the around the beginning of January Once the date is decided upon it will be posted on our website, on the included the link below.

Periodically check here and once it has been decided it will be posted there. Our Preferred Space Reservation program allocates a limited number of vehicle spaces to assist island residents traveling back and forth to the mainland for medical and personal needs. This program provides island residents with the opportunity to make reservations to travel either seven days or one day before the date they wish to travel.

If any of these allocated spaces are not reserved within the specified time periods, they are transferred back to the pool of spaces available for reservations by the general public.

Any person who is eligible to travel on an Auto Excursion Fare as well as anyone who is a year-round or seasonal resident of Martha's Vineyard or Nantucket is eligible for the Preferred Space program. Check out our 'Ways to Save' for residents page! Preferred Space reservations may be used for both segments or either segment of a round-trip originating on one of the Islands, or for a one-way trip originating on one of the Islands. A person traveling under the Preferred Space Program must use the same vehicle on each segment of a round-trip, unless we specifically approve the customer's use of a different vehicle on the trip's return segment.

In addition, travel under the Preferred Space Program may not be used for commercial or business purposes. Preferred Space reservations are non-refundable and non-transferable. Travel between Nantucket and Hyannis: At the Nantucket Terminal, reservations can be booked in person only beginning at am on the day prior to the island departure date; or online or by calling our Mashpee Reservation Office beginning at am on the day prior to the scheduled sailing. Travel between Martha's Vineyard and Woods Hole: A portion of the available Preferred Spaces are sold beginning at am seven days prior to the island departure date, and the remaining portion of the available Preferred Spaces are sold beginning at am on the day prior to the island departure date.

Such reservations are available online or by calling either our Mashpee Reservation Office or in person at the Island terminals. To provide island residents more assistance in traveling back and forth to the mainland for their medical and other daily living needs during the summer season when vehicle reservations are more difficult to obtain, the Headstart Reservation Program provides island residents a short opportunity to make a limited number of reservations for travel during the summer season before most of our remaining spaces are made available for reservations by the general public.

After the completion of the Headstart Reservation Program, the remaining spaces for periods during our summer schedules are placed into the pool of spaces available for reservations by the general public. Each eligible customer is allowed to make up to five Headstart vehicle reservations one-way or round-trip. The reservations may be made in either your own name, or in another person's name. If desired, you may temporarily designate up to three of your Headstart reservations as transferable reservations.

This means they will be held under your name until you provide information regarding the specific person or vehicle who will be using the reservation. For these transferable reservations to remain valid, we must receive the transfer slip no later than May 15th of that year or thirty 30 days in advance of the scheduled departure of the first segment of the reservation—even if you decide to keep the reservation for your own use. The transfer slip must contain the information regarding the person or vehicle using the reservation.

Any transferable Headstart reservation for which we have not received a completed transfer slip by the appropriate deadline will be cancelled. To enroll in either program you will need to fill out the appropriate application and submit to the Reservation Office or Ticket Office by the end of the year. Application forms are available on our website. In certain circumstances, an ambulance or a private vehicle may be boarded on a preferential basis, in accordance with the provisions of the Steamship Authority's Emergency Transportation Policy.

Please refer to our Customer Handbook. In that case, other vehicles with reservations may be bumped from their reserved trips in order to accommodate the ambulance or customer needing to travel on an emergency basis. In an emergency, the Terminal Agent will first ask for volunteers, informing them when they will be transported if they agree to be bumped from that particular trip. If an insufficient number of customers volunteer to be bumped to meet the emergency situation, the Terminal Agent will then bump the last vehicle s which checked in at the terminal for that particular trip.

We will refund each affected customer's one-way fare for both the bumped vehicle and its passengers. Bumped vehicles will have priority for boarding on the next vessel leaving the terminal except for vessels carrying hazardous cargo , and vehicles bumped as a result from that subsequent trip will similarly be considered as having been bumped due to an emergency situation. If you have a vehicle reservation, you must be at the departure terminal and ready for boarding at least 30 minutes prior to your scheduled departure, with your reservation confirmation and proper identification readily available.

This means that we have not yet completed loading vehicles for that trip and boarding this vehicle will not otherwise affect the loading of the vessel.

No standby vehicles already selected for boarding will be bumped from a trip to allow the boarding of any late-arriving vehicle with a reservation. If a customer with a vehicle reservation is not boarded due to a late arrival at the departure terminal, the reserved space will be used for another vehicle, and the customer's vehicle will only be able to travel on a standby basis, on the date for which the reserved trip was scheduled.

At our discretion, the customer's vehicle may instead travel on a standby basis the following day. In either case, the vehicle will have no priority over other standby vehicles. In the event of a disruption in service, customers with reservations on cancelled trips may make new reservations or travel on standby status when service resumes. Customer service is important to us and we will endeavor to help those customers make new reservations at the terminal, even though the general public may not be able to make reservations at that time.

In these situations, we will also create a special standby line for customers holding reservations on cancelled trips. When service resumes, we will board vehicles in the order described in the Customer Handbook. Yes, except during our Reservation Only Periods. Traveling with your vehicle without a reservation is called traveling on a standby basis.

For more information about our standby procedures, please click here. On days that customers can travel on a standby basis, standby vehicles are generally boarded onto vessels after vehicles with reservations, as long as space is available, in the order of their arrival and check in at the departure terminal.

Exceptions are made for customers with disabilities who need to travel with their vehicles, emergency situations, disruptions in service and other unusual circumstances. Standby vehicles that are not transported by the end of the day are required to leave our property when the terminal closes for the night, and they are not given any priority for boarding the following day.

Standby travel is available on the Nantucket route every day of the year. Standby vehicles are accepted year-round for travel between Hyannis and Nantucket, though space is limited. If you desire to travel on a standby basis from Hyannis you are required to go in person to the terminal and place your name on the standby list. If you want to travel on a standby basis from Nantucket, customers must have a paid or pending reservation.

You may either call or go in person to the terminal to place your name on the list. Your reservation will be a ssigned a standyby number. You will receive a standby slip with your standby number and date. This standby slip contains a telephone number and website link where you can access the terminal's current vehicle standby status as well as the date and time that you should be at the terminal.

Nantucket Terminal: Unless you are informed that you should remain at the terminal for possible travel on the next scheduled trip, you must depart with your vehicle from the Nantucket Terminal. No spaces are available to accommodate standby vehicles at that terminal, and therefore there is no physical vehicle standby line there.

We will then email or text you when we can accommodate your vehicle. You can also check our website listed on your slip to find out when you should return to the terminal for possible travel on a standby basis. It is your responsibility to return to the terminal at the appropriate time, and your failure to do so will result in forfeiting your place and being dropped from the standby list.

Otherwise, you must depart with your vehicle from the terminal instead of waiting there for the next available trip. Customers who are required to return to the terminal at a particular time are not guaranteed travel on the next scheduled trip, as we generally will require more standby customers to return to the terminal than can be accommodated on the next trip. Vehicles traveling on a standby basis are generally boarded onto vessels after vehicles with reservations, as long as space is available, in the order that they have been placed on the standby list.

Visit SteamshipAuthority. New User? Current Promotion. May I bring pets with me on the ferry? Am I required to make a passenger reservation for the traditional ferry to Nantucket or Martha's Vineyard? Are there any special precautions I should take while riding on the ferry? How much baggage may I bring with me on the ferry? Can children travel on the ferries unaccompanied?

Do any passengers have priority in boarding the ferry? Can I transport or consume alcoholic beverages aboard the ferry? Can I smoke cigarettes, e-cigarettes, marijuana or cigars on the ferry or at the terminals? Do I need a reservation for my bicycle? Are rental cars available at the mainland terminals?

How soon should I arrive at the terminal traveling without a car? Passenger Tickets and Fares Are there any restrictions on the use of the ride high-speed ferry ticket books?

Can I receive a lower fare if I buy a book of multiple tickets? I have purchased individual passenger tickets at the regular fare. This is where all passenger ferries arrive at and depart from in Santorini.

The port of Athinios is located on the western coast of the island. You can find more information about Santorini and the port of Athinios in our blog. Mykonos has two ferry ports, located about 2. Both ports are close to the main town, Chora.

The Old Port is where smaller ferries dock, while larger ones even large catamarans depart from and arrive at the New Port. Food and drinks are not included in the ticket price. On longer routes, the ferry usually has a self-service restaurant that opens during meal times.

You are also welcome to bring your own food and drinks on board. Send us a message and our customer support team will happily respond to all your questions. Home Plan Find your port transfer Book your hotel Discover experiences. Help FAQ Contact. Login Register. Book ferry tickets. Find your port transfer Book your hotel Discover experiences. Travel blog Destinations Ferry routes Ferry operators Map of ferries.

FAQ Contact. Which gate does my ferry depart from?